Public Accounts Committee report on HMRC performance 2016-17

Released 12 January 2018

The Public Accounts Committee has published a report highlighting concerns for customer service, Tax Credits recipients and more as HMRC undergoes major change.

The Public Accounts Committee has published a report on HMRC’s Performance in 2016–17. The report highlights that HMRC is undertaking 15 major transformation programmes and with Brexit it faces additional pressures and is having to consider how to change priorities. HMRC needs to be clear about what it will do differently, or not do, and what the impact will be on customer service. The report concludes that the Committee are particularly concerned about the impacts on the ordinary taxpayer from the growing challenges facing HMRC, and whether HMRC is doing enough to support vulnerable Tax Credits recipients, especially as they transfer to Universal Credit; that there is a lack of incentive for HMRC to reduce Tax Credits fraud and error in the transition period to Universal Credit, and the Committee remains concerned about the estate rationalisation and the lack of flexibility available as a result of decisions made.

For more information, see Taxpayers must not suffer as HMRC faces tough decisions on future.

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