Public confidence in charity regulation and oversight drops 7%

The public faith in effective charity regulation has dropped from 65% in 2015 to 58% in 2017 with only 2% of individuals who had concerns about a charity reporting it to the Charity Commission, despite 88% agreeing the commission is essential

According to independent research into public and stakeholder trust and confidence in the Charity Commission, 88% of the public agree that the commission’s role is essential or very important, with 77% saying that seeing a charity is registered reassures them.

Over three quarters of charities (77%) and 58% of the public feel that charities are regulated effectively.

However, out of the 17% of the public who had a concern about a charity in the last year, more than half (58%) took no action. Only 2% contacted the Charity Commission and 14% complained directly to the charity.

The majority of the public (58%) agree that charities are regulated effectively with 21% disagreeing. This is down from 65% in 2015.

The biggest change is among those who think charities are regulated ‘very effectively’, down 13% from 2015. In turn, there has been an increase in those who think they are regulated ‘fairly effectively’, ‘neither effectively nor ineffectively’, and ‘not very effectively’. Nevertheless, the proportion of those who are very critical about the effectiveness of charity regulation remains similar to 2015, at only 1 in 20 members of the public.

While 41% of the public feel that the current level of regulation of charities is about right, a significant minority think that there is too little regulation. The proportion who think that there is currently too much regulation of charities has fallen from 20% in 2015 to 7% in 2017.

Trust and confidence in the Charity Commission 2017 is available here

Report by Amy Austin

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